Shipping policy
Shipping
ORDER DISPATCH TIMES
Orders are dispatched within 2-5 business days from placement of order.
This may vary in peak times such as Sale periods, Mother's Day, Black Friday, Christmas, etc., where dispatch times may increase to up to 5-7 business days.
DELIVERY COST & TIME FRAMES
We only ship within Australia. At the point of check-out, we provide the option of shipping within Australia via Australia Post eParcel or Express Shipping. Please refer to the table below for approximate delivery times. Please be aware that this is a guide only and shipping times are not something The Candle Lady can have control over or take responsibility for.
Longer delivery times are to be expected during peak periods such as Mother's Day, Black Friday and Christmas, weather events or due to other postal service delivery issues that are unforeseen or unavoidable and beyond The Candle Lady’s reasonable control.
| POSTAGE OPTIONS | METRO | REGIONAL | REMOTE | |
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(Within Australia)
Australia Post eParcel$15 flat rate |
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(Within Australia)
Express Post |
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EXPRESS SHIPPING
If an order is required urgently, we recommend choosing Express Shipping at checkout which provides a faster service via Australia Post.
PLEASE NOTE: If Express shipping is not available you will be notified via the website and facebook, instagram
DELIVERY TO PO BOXES / PARCEL LOCKERS
Please note that we will only send to PO Boxes and Parcel Lockers via Australia Post eParcel.
SPECIAL INSTRUCTIONS / AUTHORITY TO LEAVE
If you would like to provide special instructions for delivery (Eg. Authority to leave at the front door if no answer), please include this information in the shopping cart notes (prior to the checkout) when making your purchase. Please note that if special delivery instructions are provided, The Candle Lady does not take responsibility for lost or stolen items.
INTERNATIONAL SHIPPING
Currently we only ship to Australian addresses.
Pick Up.
If you live in South West Sydney and need your order quickly a great option is to use our free Pick Up service.
PLEASE NOTE: Pick up times will be arranged when contact is made by The Candle Lady and we gladly accommodate working customers and allow after hours pick up.
How does Pick Up work?
Simply choose your products online and add them to your shopping cart. At the point of checkout, select the Pick Up option under Delivery Method. We'll prepare your order which will be available to collect from The Candle Lady. We are closed on public holidays.
How will I know when my order is ready to collect?
When your order is ready, you'll receive a confirmation email to let you know that the order is ready. A pick up time and day will then be arranged with you by The Candle Lady.
What do I need to bring when collecting my order?
Please present your order confirmation email at the time of collection. If someone else will be collecting your order on your behalf please let The Candle Lady know their name and give them your confirmation email to show at time of pick up.
How long will you hold Pick Up orders?
Orders must be collected within 7 days from the time of Pick Up confirmation with The Candle Lady otherwise they automatically will be cancelled. In the event of an order cancellation, a 20% restocking fee will apply.
WEEKENDS & PUBLIC HOLIDAYS
Please note that The Candle Lady does not dispatch orders on weekend’s or NSW public holidays.